Privacy Policy

Introduction

Zone Air (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zone-air.com or purchase our products.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Place an order or make a purchase
• Create an account on our website
• Contact our customer support
• Subscribe to our newsletter or marketing communications
• Use our sizing calculator or other tools

This information may include:

• Name and contact information (email address, phone number, shipping address)
• Billing information and payment details
• Order history and purchase information
• Communications with our customer service team

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, network connection, and browsing actions, including:

• IP address, network provider, and approximate location derived from it
• Browser type, operating system, and device information
• Device and browser characteristics used to recognize returning visitors and detect automated or fraudulent traffic — such as screen and display settings, language and time-zone settings, installed fonts and voices, graphics-hardware details, and characteristics of your browser’s network connection (collectively, a device “fingerprint”)
• A unique identifier stored on your device or set via cookie so we can recognize your browser across visits
• Pages visited and links clicked
• Time and date of your visit
• Referring website addresses

We use this information for website analytics and, importantly, for security and fraud prevention — including detecting automated scraping, abuse, and unauthorized data collection. We do not use it for cross-site behavioral advertising, and we do not sell it.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your purchases, including shipping updates and order confirmations
• Provide customer support and respond to your inquiries
• Send you marketing communications (with your consent)
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations

How We Share Your Information

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping companies, email service providers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, sale, or transfer of our business assets

The Z1 Air App

The Z1 Air mobile app lets you control Zone Air mini-split units that you own over your own local WiFi network. The app itself does not require an account and does not collect, transmit, or share personal information; the unit list, names, and settings you enter are stored only on your device. For full details about the app's on-device data handling, see the Z1 Air App Privacy Policy.

Smart Home & Voice Assistant Integrations

Zone Air offers optional integrations that let you control your units with Google Home, Google Assistant, and Amazon Alexa. These integrations are entirely optional and are only active if you choose to link your Zone Air account to one of these platforms. This section explains how data is handled when you use them.

Account Linking

To connect a voice assistant, you sign in to your Zone Air account through a secure authorization screen (OAuth 2.0). Your Zone Air password is never shared with Google or Amazon. Linking issues a revocable access token that allows the platform to send commands to and read the status of the units on your account. You can unlink at any time from the Google Home or Alexa app, or by contacting us, which immediately revokes that access.

Information Processed

When you link a voice assistant, our secure cloud service processes only what is needed to control your units:

• Your Zone Air account identifier and the access token created during linking.
• The list of units on your account, including the name and room you assign each unit (e.g., “Living Room”), the unit type, and its supported capabilities.
• The current operating state of each unit (such as power, temperature setpoint, mode, and fan speed).
• Commands you issue by voice or through the assistant's app (for example, “set the bedroom to 70 degrees”).

What We Share With These Platforms

To display your devices and respond to your requests, we share your unit names, types, capabilities, and current state with the connected platform (Google or Amazon) in response to their requests, and we relay your commands to your units. These platforms handle that data under their own privacy policies (see Google's Privacy Policy and Amazon's Privacy Notice). We do not use this data for advertising, and we do not sell it. We use it solely to operate the integration you requested.

Retention

We retain your linking token and device information only for as long as your account remains linked to the platform. When you unlink the integration or close your account, the associated token is revoked and the linked-device information is deleted.

Payment Processing

We use Stripe for payment processing. Your payment information is transmitted directly to Stripe and is never stored on our servers. Stripe's use of your personal information is governed by their Privacy Policy.

Cookies and Tracking Technologies

We use cookies, local browser storage, and similar tracking technologies to enhance your browsing experience, analyze website traffic, understand user preferences, and secure our site. These technologies are all first-party (operated by us on our own domain); we do not embed third-party advertising or cross-site tracking networks.

As part of our security and analytics measures we also derive a device “fingerprint” from characteristics your browser reports and from your network connection, as described in Information We Collect. We use it to tell returning visitors apart, keep aggregate analytics accurate, and identify automated, abusive, or unauthorized traffic such as scrapers and bots.

You can control cookies through your browser preferences, and clearing your browser storage will reset the identifiers described above. If your browser or an extension sends a Global Privacy Control (GPC) signal, we honor it as a request to opt out of device fingerprinting and profiling: we limit collection to basic, non-fingerprint analytics for that visit.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Request a copy of the information we hold about you
• Object to or restrict certain processing of your information

To exercise these rights, contact us at support@zone-air.com or (801) 882-2324.

California Residents

Under the California Consumer Privacy Act (as amended by the CPRA), California residents have the right to know what personal information we collect and how we use it, to request access to or deletion of that information, to correct inaccurate information, and to be free from discrimination for exercising these rights. The categories of information we collect and the purposes for which we use them are described in Information We Collect and How We Use Your Information.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. Because the device fingerprinting described above can be used to profile visitors, we treat an opt-out request as applying to it: if you send a Global Privacy Control (GPC) signal, or contact us using the details above, we will limit collection to basic, non-fingerprint analytics. To submit a request, email support@zone-air.com.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: